Speak up…….be listened to !! and The Big Ask. Thursday July 28th

The next step as part of building on the experience of managing the complaints and investigations into the card of my mum. Two free downloads on my website www.keithstewart.co.uk. Speak up is a leaflet with tips on how to follow through with your complaint.

The Big Ask is a list of good practice guidelines on steps organisations could follow to deal with users and their complaints.